Privacy Policy

This Privacy Policy explains how MB Cooling Sdn Bhd ("we", "our", or "us"), as the data user, collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website [www.mbcoolingmalaysia.com] ("Website"), you consent to the collection, use, and disclosure of your personal data as described in this Policy. Please read this Privacy Policy carefully before using the Website.

1. Data Controller

The MB Cooling Malaysia website is owned and operated by MB Cooling Sdn Bhd (Company No: [Insert Company Number]), which acts as the data controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a. Automatically Collected Information

When you visit our Website, we may automatically collect certain information from your device, including:

• Your IP address

• Browser type

• Time zone

• Referring websites or search terms

• Cookies and tracking data

• Pages you view and your interactions on our Website

This information is referred to as “Device Information.”

b. Information You Voluntarily Provide

We may collect the personal data you voluntarily provide when:

• Registering on the Website

• Submitting forms or inquiries

• Making a purchase

• Subscribing to newsletters

This may include (but is not limited to):

• Full name

• Email address

• Telephone number

• Billing and shipping addresses

• Payment information

• Organization or company name

3. Purpose of Processing Personal Data

We collect your personal data for the following purposes:

• To fulfill contractual obligations (e.g., processing orders)

• To improve and personalize your experience on our Website

• To respond to inquiries and provide customer support

• To send marketing communications (with your consent)

• For internal administrative and statistical analysis

• To detect and prevent fraudulent activities

We will not use your personal data for purposes other than those stated above without your consent unless required by law.

4. Disclosure of Your Personal Data

We do not sell or rent your personal data. However, we may disclose your information to:

• Our employees, agents, service providers, or related companies

• Regulatory or law enforcement authorities, if required by law

• Third-party IT and logistics service providers, solely for the purpose of operating the Website and fulfilling orders

5. Your Rights Under PDPA

In accordance with the PDPA, you have the right to:

• Access your personal data

• Request correction of inaccurate or outdated data

• Withdraw your consent to the processing of personal data

• Request deletion of your data, subject to legal and contractual restrictions

• Opt out of receiving marketing materials

To exercise any of these rights, please contact us at Info@mbcoolingmalaysia.com.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against loss, misuse, unauthorized access, disclosure, or alteration.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is fully secure. Therefore, we cannot guarantee absolute security.

7. Retention of Personal Data

Your personal data will be retained only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws and regulations.

8. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience. Cookies may store information such as user preferences, session information, and analytics.

You may choose to disable cookies via your browser settings, but this may limit your use of certain features on our Website.

9. Links to Third-Party Websites

Our Website may contain links to external websites. Please note that we are not responsible for the privacy practices of such websites. We encourage you to review the privacy statements of any external sites you visit.

10. Transfer of Personal Data Outside Malaysia

If necessary, your personal data may be transferred to servers or third-party service providers located outside Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with PDPA requirements.

11. Legal Disclosure

We may disclose your personal data:

• If required to do so by law or legal process

• To protect the safety and rights of users or the public

• To prevent or investigate fraud or misuse of the Website

12. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to the Website. We encourage you to review this page periodically for updates.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our use of your personal data, please contact:

MB Cooling Sdn Bhd
Email: Info@mbcoolingmalaysia.com